Seller agreement
Last updated 6 October 2026 · Between you, the seller, and Alade, operated by SpyKidDev, Lagos, Nigeria
1. Who this is for
This agreement applies to every business that opens a store on Alade. It adds to the Terms of service. By launching your store you agree to both.
2. You are the seller
You sell your products directly to your customers. You set your prices, describe your products honestly, deliver what was paid for and handle returns and complaints. Alade provides the software and is not a party to your sales.
3. Getting paid
Payments go through Paystack into a sub-account for your store and settle to the bank account you add, usually on the next business day. Alade does not hold your money and takes no commission. Paystack charges 1.5% plus ₦100 per payment, capped at ₦2,000, and you choose whether the customer or you pays it.
4. Refunds and disputes
You set your refund policy and must publish it on your store. Refunds you approve are sent through Paystack and taken from your next payouts. If a customer disputes a payment with their bank, Paystack may hold that amount until the dispute is settled. Answer dispute requests quickly and keep proof of delivery.
5. Delivery
You choose how you deliver to each area and you are responsible for getting orders to customers. For park waybill, make it clear that the transport fee is paid at the park. Mark orders as shipped with accurate details so customers can follow them.
6. Your customers’ data
Use customer details only to fulfil orders, give support and, where they agreed, send marketing. Keep them safe and never sell them. Alade processes this data for you under the Privacy policy and the Nigeria Data Protection Act 2023.
7. Plans and fees
You pay a monthly plan fee for your store. Plan limits are on the Pricing page. If a renewal payment fails, we retry and give you 3 days before the store is paused. Nothing is deleted while a store is paused.
8. Taxes and registration
You are responsible for registering your business where the law requires it and for any taxes on your sales. Alade sends you receipts for your plan fees.
9. Ending this agreement
You can close your store at any time in Settings, and download your store data first. We may pause or close a store that breaks this agreement or the Acceptable use policy, and we will tell you why. Orders already paid must still be delivered or refunded.
10. Contact
Questions about this agreement: opanugaaladetomiwa@gmail.com or WhatsApp 0906 965 0658. We are here 24 hours a day, Monday to Sunday.